1. Shipping Locations
We ship to U.S. and Canada only—no shipping to other regions currently.
Canadian orders: Subject to international import rules (see duties/taxes section).
2. Processing Time
- After payment confirmation: Processed in 1–3 business days (no weekends/public holidays).
- Canadian orders: Extra 1–2 business days for customs docs/shipping verification.
3. Estimated Delivery Time
- U.S. Standard: 5–10 business days after dispatch.
- Canada: 10–25 business days after dispatch (varies by destination).
4. Shipping Carriers
- Canada: USPS International (carrier depends on destination/weight/speed).
Post-shipment: Email with tracking number. U.S. tracking covers full journey; Canadian tracking stops at customs (check local postal service).
5. Tracking Your Order
- Post-dispatch: Email with tracking number/monitor link.
- U.S.: Real-time updates for entire delivery.
- Canada: Tracking updates may take 48 hours; post-U.S. updates rare (use local postal site).
6. Lost/Delayed Packages
U.S. Orders
- Check household/neighbors/building management.
- Contact USPS with tracking number.
Canadian Orders
- Allow 5–7 extra days post-estimated delivery.
- Check local postal/customs (may hold for duties/docs).
- Confirm with household/delivery hubs.
Still Missing?
- U.S.: Contact us within 7 days of marked delivery.
- Canada: Contact us within 14 days of marked delivery.
